Return Policy

If you are facing any issue with the product that you ordered from, you can return it with following condition.

  • If there is any manufacturing fault or the item is “Dead on Arrival” or any color or size mismatches, we’ll be happy to take return or you can exchange the product with available collection from our stock.
  • has a 7 days’ easy return policy for most items, however specific return periods may apply for certain types of items, while certain items/ customize items are not returnable unless there is a problem with the quality.
  • Returns should be made within 7 days of receiving the items in original, undamaged packaging. In most cases original and undamaged packaging refers to the manufacturer’s packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.

 

Refund Policy:

DESHI CRAFTS is always trying to deliver the best products on time to customer’s doorstep. But if we are not able to provide or deliver the products, we will notify you within 3 business day via phone, text, or email. If the service, that DESHI CRAFTS fails to complete, requires any refund, it is done maximum within 7- 10 business days after acknowledgment. The refund payment can be done under 2 conditions:

  • If the customer cancels the order (Full or Partial) after payment.
  • If DESHI CRAFTS is not able to fulfill the order due to the product or stock unavailability.

 

Refund Process:

To Apply for a refund, the customer has to contact the helpline at +8801833395358. Our Customer Service Team will send a refund form to the customer by email from deshicrafts.com@gmail.com. The customer will fill up the refund form and resend it. After receiving the email from customer we will take maximum 7 – 10 business days to process the necessary verification and complete the refund process. If the refund amount is below TK 5,000, the refund amount will be disbursed through the Mobile banking or Wallet account of the customer. If the refund amount is above Tk. 5,000 Deshi Crafts will issue an account pay cheque to the customer.